Shipping policy

Shipping Policy — Phone Afford

Processing Time All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed over weekends or on public holidays will be processed on the next business day.

Delivery Times

• Major cities (Johannesburg, Cape Town, Durban, Pretoria): 2–4 business days
• Other areas within South Africa: 3–7 business days
• Remote/rural areas: 5–10 business days
• Southern Africa (cross-border): 7–14 business days (subject to customs clearance)

Shipping Rates Shipping costs are calculated at checkout based on your location and order size. Free shipping may be available on qualifying orders — check our current promotions for details.

Order Tracking Once your order has been dispatched, you will receive a tracking number via email. You can track your order using our Track Order page.

Damaged or Lost Parcels If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at [your email] so we can resolve the issue promptly.

Important Notes

• We do not ship to P.O. Boxes.
• Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.
• Phone Afford is not responsible for delays caused by customs for cross-border orders.